FAQ

FAQs

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  • What is a SWing account?

    it is an account from which you can make instant payments via various payment services, top up your prepaid visa card, transfer funds to a mobile money account for free...

  • How do I activate my prepaid card?

    Your prepaid card is automatically activated when ordering from the app. No more need to go through a distributor for activation

  • How do I contact support

    In case you have a question or problem with your account, you can make a complaint. You go to the 'history' tab and click on the line that is causing the problem. A claim form will appear for you to complete

  • How do I delete My Account ?

    You just need to uninstall the application. All accounts not active for 10 years are automatically deleted, along with related data. Regulations require us to keep data from transactions carried out on our platform for 10 years.

  • How do I change my email information?

    you can modify your email from the application settings tab